FestHub

At FestHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a ticket buyer or event vendor.

• Service Delivery: Process ticket purchases, manage accounts, and facilitate event access
• Communication: Send order confirmations, event updates, and customer support responses
• Personalization: Recommend events based on your preferences and location
• Security: Prevent fraud, protect against unauthorized access, and ensure platform safety
• Analytics: Improve our services, analyze usage patterns, and develop new features
• Marketing: Send promotional content (only with your consent, and you can opt out anytime)
• Legal Compliance: Meet regulatory requirements and respond to legal requests

• All sensitive data is encrypted in transit and at rest using industry-standard protocols
• Payment information is processed by PCI-DSS compliant third-party processors
• We implement multi-factor authentication and regular security audits
• Access to personal data is restricted to authorized personnel only
• We maintain incident response procedures for potential security breaches
• Regular backups ensure data availability and integrity

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your personal information

To exercise these rights, contact us at support@festhub.gm with your request and proof of identity.

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie preference center.

• Account information is retained while your account is active
• Transaction records are kept for 7 years for financial and legal compliance
• Marketing data is retained until you opt out or request deletion
• Analytics data is anonymized and may be retained for business insights
• Inactive accounts may be deleted after 3 years of inactivity

FestHub operates primarily in The Gambia. If we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

FestHub is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes via email or prominent notice on our platform. Continued use of FestHub after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is governed by the laws of The Gambia. Any disputes arising from this policy will be resolved in courts of appropriate jurisdiction within The Gambia.